• You must arrive for embarking well in advance, as indicated in the general transport conditions which you can find on your ticket, and have available the documentation specified in those conditions. Failure to comply with these time limits will result in the passengers and/or their vehicles automatically losing their booking.
• When embarking and disembarking on foot, please must make use of the stairway or ramps and follow the crew’s instructions at all times. Do not block the movement of other passengers and only use the areas marked for pedestrians. Pay attention to all elements of the ship and remember that floors, especially the outside ones, may be wet. You are advised to wear comfortable shoes and clothing when embarking and take care when walking, considering the specific sea conditions at all times.

To board the ship with a vehicle, you must arrive for embarking well in advance, as indicated in the general transport conditions which you can find on your ticket. Failure to comply with these advance arrival times will result in passengers and/or their vehicles automatically losing their reservation.

• It is forbidden to transport dangerous goods without notifying the company and obtaining its prior authorisation before it issues the ticket.
• If the vehicle is travelling as Freight, you must provide our terminal offices with the fact sheet of your vehicle if we do not already have a copy of it.
• You must arrive in good time at the vehicle pre-embarking area, as indicated in the general transport conditions which you can find on your ticket.
• Vehicles which are not in good general condition and which pose a danger to the safety of the ship and other vehicles and passengers will not be allowed to embark.
• Vehicles whose load exceeds the dimensions of the vehicle may not embark.
• You must strictly follow the indications on all signs and the instructions of our operators, when embarking and disembarking, and you may only park your vehicle where the staff tell you to do so.
• Drive with caution and take into account the special type of surface and its conditions.
• It is very important for the safety of the ship, the rest of the passengers and yourself, that you only start the vehicle when instructed to do so by our staff, and never earlier. For the same reason, and for the safety of your vehicle and others, you must ensure that the vehicle has the brakes fully applied when you stop it, and that it is in low gear (opposite to the direction in which it is parked).
• Fred. Olsen does not recommend the transportation of animals in cars not suitable for this purpose, and declines all liability in this respect.
• Remember that motorbikes and mopeds will also be lashed, meaning that our staff will secure them with lashes to the hooks on the car deck and secure the brakes.
• Access to the car deck is not permitted during voyages on high-speed vessels. You may only return when authorised to do so by the crew, once the speed has been reduced and the ship is approaching port.