IMPORTANT NOTICES

 

  • Entry / exit restrictions for travellers to level 3 & 4 islands (Lanzarote): check here the reasons allowed to travel, and the required certificate. If you need to change your ticket, you can do it through this link. 

 

  • Origin Huelva: check here the info for your trip.
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TRAVEL WITH PETS

Can you travel with your pet?

Yes and, for their safety, provided that you meet the following requirements:

REQUIREMENTS

REQUIREMENTS

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WHERE WOULD THEY TRAVEL

WHERE WOULD THEY TRAVEL

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TERMS

TERMS

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RECOMMENDATIONS

RECOMMENDATIONS

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REQUIREMENTS FOR BOARDING

You must have informed that you are travelling with a pet at the time of ticket purchase.

It is necessary to have your pet's documentation available, which may be requested when boarding or on board:
 

Dogs

  • Health card: all dogs over 3 months.
  • Civil liability insurance: all those included in Annexes I and II of Spanish Royal Decree 287/2002.
     

Other animal species

in force Official veterinary certificate stating that there is no current infectious-contagious or parasitic disease (valid for 7 days from the date of issue).

Boarding may be prohibited for specific animals following indications from the health authorities and for pets that visibly do not comply with minimum health and hygiene conditions.
 

WHERE WOULD THEY TRAVEL

UP TO 10 kg

UP TO 10 kg

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Over 10 kg

Over 10 kg

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Up to 10 kg

When travelling in our destinations between the Canary Islands, your pet can travel with you on-board, as long as you use a certified carrier. You must bring your own carrier, which must meet the following requirements:

The maximum dimensions are 50x40x25 cm.
It must have a waterproof bottom, be resistant, safe, and ventilated. It must always remain closed. In the case of birds, you must ensure that there are no spills and that the birds remain covered during the entire trip.

For trips between the Canary Islands and Huelva, your pet will not be able to travel with you in the passenger areas. However, our ship offers a special area with large and covered kennelsenabled for its transport. Please check the visiting hours at the ship's reception.

Over 10 kg

On our inter-island routes, we have kennels (fixed structures) located in the garages or in the outside decks of the boats for the trip of your pet. You will have to check where to board in order to travel the shortest distance required, and your pet must wear a leash and muzzle (Muzzle is compulsory for all pets included in Annexes I and II of Spanish Royal Decree 287/2002). Visits to the garage during the trip are prohibited on high-speed boats.


For trips between the Canary Islands and Huelva, your pet will not be able to travel with you in the passenger areas. However, our ship offers a special area with large and covered kennelsenabled for its transport. Please check the visiting hours at the ship's reception.


On our interior route of La Gomera, the homologated kennels are on the upper deck of the boat, this being an accessible area during the journey.

Other

Other

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Other

  • Leaving the pet inside your vehicle in the garage during the trip will be under your full responsibility, and you will not hold Fred. Olsen Express liable under no circumstance.
  • The Ferry Bus service is not enabled for the transport of pets.

  • To travel with your pet on the Ferry Bus that connects Huelva and the port, it is mandatory to use a certified carrier.

  • Assitance dogs. Regardless of their weight, all assistance dogs will be able to travel along with the passenger on board our boats.

Up to 10 kg

When travelling in our destinations between the Canary Islands, your pet can travel with you on-board, as long as you use a certified carrier. You must bring your own carrier, which must meet the following requirements:

The maximum dimensions are 50x40x25 cm.
It must have a waterproof bottom, be resistant, safe, and ventilated. It must always remain closed. In the case of birds, you must ensure that there are no spills and that the birds remain covered during the entire trip.

For trips between the Canary Islands and Huelva, your pet will not be able to travel with you in the passenger areas. However, our ship offers a special area with large and covered kennelsenabled for its transport. Please check the visiting hours at the ship's reception.

Over 10 kg

On our inter-island routes, we have kennels (fixed structures) located in the garages or in the outside decks of the boats for the trip of your pet. You will have to check where to board in order to travel the shortest distance required, and your pet must wear a leash and muzzle (Muzzle is compulsory for all pets included in Annexes I and II of Spanish Royal Decree 287/2002). Visits to the garage during the trip are prohibited on high-speed boats.


For trips between the Canary Islands and Huelva, your pet will not be able to travel with you in the passenger areas. However, our ship offers a special area with large and covered kennelsenabled for its transport. Please check the visiting hours at the ship's reception.


On our interior route of La Gomera, the homologated kennels are on the upper deck of the boat, this being an accessible area during the journey.

Other

  • Leaving the pet inside your vehicle in the garage during the trip will be under your full responsibility, and you will not hold Fred. Olsen Express liable under no circumstance.
  • The Ferry Bus service is not enabled for the transport of pets.

  • To travel with your pet on the Ferry Bus that connects Huelva and the port, it is mandatory to use a certified carrier.

  • Assitance dogs. Regardless of their weight, all assistance dogs will be able to travel along with the passenger on board our boats.

TERMS

  • Ticket issuing is subject to availability of space for pets on each trip, both in carriers and in kennels. 

 

  • Up to two pets per person will be allowed. In case you need to travel with more than two pets, please contact our customer service via email.

 

  • Carriers must be firmly and permanently closed and may not occupy seats.

 

  • Passengers with pets in the lounge must be the last to disembark.

 

  • The passenger will be responsible for collecting all waste generated by their pet, and they must avoid disturbing the rest of the passengers and the crew.

 

  • The passenger who travels with a pet is responsible for their health, especially in the case of brachycephalic animals that are very sensitive to heat and stress. We do not recommend travelling with brachycephalic animals in hot weather.

RECOMMENDATIONS

Prepare your pet for the journey, especially if you know they get seasick. It is recommended to limit fluids intake. Although the journey is short, take whatever you may need: toys to entertain your pet or items to clean the kennel and leave it as you would like to find it.

Do you need more info? Do you have questions or is your case special?


Contact our call centre now.