Each pet must have its own ticket. The issuing of the ticket is subject to availability for each journey, except for support dogs and dogs belonging to State Security Forces and Corps.

Each pet accommodation is limited to one pet, except for Pet-Friendly cabins which allow up to two pets. Each passenger may book a maximum of 2 Pet-Rooms, 2 Pet-Carrier and 1 Pet-Sofa.

When embarking and disembarking, for their own safety, pets must be kept on a leash, as the case may be, or stay in the corresponding carrier, bag or cage/terrarium. Owners of dogs that are considered dangerous must comply with all current regulations, especially those regarding leashes and muzzles. Pets entering the ship by the stairway and on a lead will enter when ordered to do so by the crew and must wait until the end to disembark. The Ferry Bus service is not suitable for pets.

Carriers must be properly closed and securely fastened during the journey. Dogs on pet sofas must always be kept on a leash.

Pets may not occupy seats, passageways or travel in the laps of passengers, and they must always remain on the ground.

Your pet must not disturb other passengers and crew and you will be responsible for collecting all waste it generates.

Passengers travelling with pets are responsible for the health of those pets, especially in the case of brachycephalic animals which are very sensitive to heat and stress. We do not recommend travelling with these animals in hot weather. It is the passenger’s obligation to ensure that their pets are in a fit state for the intended journey. Passengers who decide to leave their pet in their vehicle on the car deck during the voyage do so under their own responsibility, fully releasing Fred. Olsen Express from any liability. In this case, adequate ventilation and conditions must be ensured.

Pets travelling on board will at all times be under the responsibility and care of the passenger with whom they are travelling, who must ensure that they behave well and comply with the applicable legislation and the shipping company’s rules. As provided for in Article 1905 of the Spanish Civil Code, the owner of the pet will be liable for any damages that the pet may cause to the ship, other animals, passengers or property. The shipping company is not liable for any damage that pets travelling on board may cause.

In the event of any kind of incident whereby the pet animal causes any kind of bodily injury or material damage to a passenger or crew member, the passenger with whom the pet animal is travelling authorises Fred. Olsen Express freely, unequivocally, and clearly to transfer the following personal data, which you can read here.

If you know it is seasick, restrict its fluid intake and make sure it has defecated before leaving.

Even if the journey is short, take everything your pet might need: toys to entertain it, or materials to clean the kennel and leave it as you would like to find it.

Do not book a pet sofa if you are not comfortable in the presence of other animals.