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CARING FOR PEOPLE WITH LIMITED MOBILITY

All our ships are accessible to wheelchair users and people with reduced mobility*.

*Except for the Gold Class on the Bonanza Express, which has no mechanical lifting systems.

In addition, our land-based and on-board service crew will provide you with all the help and assistance you need throughout your trip on our inter-island routes. You simply need to request this service when you make your reservation and meet the scheduled arrival times in order to access the ship first (for logistical and security reasons), using our ramps or lifts.

Personalized Service

We offer free of charge assistance on our inter-island routes -by trained personnel- during embarkation, disembarkation, as well as throughout the trip.

Priority Boarding

We offer priority boarding on our ships that cover inter-island routes for drivers with reduced mobility who request the service beforehand.

Preferential area

Travel in this comfortable area which is connected by ramps, close to the emergency exit and other on-board services, and featuring armchairs with reclining armrests (except the La Gomera inland route, where seats have no armrests), which will make access and transit for passengers with reduced mobility easier.

Request access by wheelchair*

If, for your convenience, you require a wheelchair to embark/disembark during our inter-island trips, please request one in advance (when purchasing your ticket) and our staff will have it ready for you to use when embarking and disembarking from the ship.

*As the ship that provides the service in the La Gomera inland route is not equipped with wheelchairs, the client must bring their own chair.

 

UNIVERSAL ACCESSIBILITY

People disadvantaged with reduced mobility or disability shall inform the crew on their condition in order for them to plan the provision of adapted services, available when appropriate, and, in any case, to have the necessary information for the proper management of safety plans on board.

 

Under no circumstances will this information be associated with your personal data; therefore, you must provide it each time you purchase a ticket.

 

In order to provide the required adapted services, you may tell us if you are disadvantaged with reduced mobility or a disability that we must take into account

Reduced mobility

i. No need for wheelchair:

We will accompany you on foot during boarding and disembarking the vessel.
 
ii. Con silla de ruedas:

With your own wheelchair: We will accompany you during access through the garage, even if you can take perfect care of yourself.

With the company's own wheelchair: We will bear in mind you will need one of our wheelchairs during boarding and departure, and we will assist you during access through the garage.
 

Other barriers to accessibility

i. Visual: You must communicate it in any case, and let us know if you need assistance. You can also indicate if you will access the ship with a guide or assistance dog.

ii. Auditory: You must indicate this in any case for safety reasons; especially, in the event of an emergency situation.

iii. Other barriers: You can indicate any other barrier to accessibility that we must take into account.

The services to facilitate accessibility and their conditions are:

Access to the reserved place when boarding

Access to the reserved place when boarding

Assistance in boarding and departure

Assistance in boarding and departure

Acceso a la plaza reservada para el embarque

Requires a disability parking card. There are reserved places in the first positions of our vehicle pre-boarding area. To access those places, you must be present sufficiently in advance (40 minutes before boarding).

Assistance in boarding and departure

By foot
You must be present and identify yourself at Fred. Olsen's offices sufficiently in advance before boarding. (*)

With own wheelchair.
You must be present and identify yourself at Fred. Olsen's offices sufficiently in advance before boarding. Depending on the moment, you may be asked to anchor your chair to the available rails. (*)

With the company's own wheelchair
You must be present and identify yourself at Fred. Olsen's offices sufficiently in advance before boarding. (*)
 

Wheelchair access to ferry bus service

Wheelchair access to ferry bus service

Welcome and stay on board

Welcome and stay on board

Wheelchair access to ferry bus service

Only available for the purchase of tickets made at least 48 hours in advance.

Welcome and stay on board

Preferential areas shall be established for your stay on the ship, and will constitute your meeting points in case of emergency. These areas are located near the accesses, and they have seats adapted for wheelchair transfer, and for anchoring them. They are located near the accessible toilet. The personnel trained in ship accessibility will meet you on board, and will indicate which is the preferred occupation area. They will also attend to your needs during the journey to facilitate your access to all services on board, and ensure that you know the safety indications. These services do not include custodial care.

Acceso a la plaza reservada para el embarque

Requires a disability parking card. There are reserved places in the first positions of our vehicle pre-boarding area. To access those places, you must be present sufficiently in advance (40 minutes before boarding).

Assistance in boarding and departure

By foot
You must be present and identify yourself at Fred. Olsen's offices sufficiently in advance before boarding. (*)

With own wheelchair.
You must be present and identify yourself at Fred. Olsen's offices sufficiently in advance before boarding. Depending on the moment, you may be asked to anchor your chair to the available rails. (*)

With the company's own wheelchair
You must be present and identify yourself at Fred. Olsen's offices sufficiently in advance before boarding. (*)
 

Wheelchair access to ferry bus service

Only available for the purchase of tickets made at least 48 hours in advance.

Welcome and stay on board

Preferential areas shall be established for your stay on the ship, and will constitute your meeting points in case of emergency. These areas are located near the accesses, and they have seats adapted for wheelchair transfer, and for anchoring them. They are located near the accessible toilet. The personnel trained in ship accessibility will meet you on board, and will indicate which is the preferred occupation area. They will also attend to your needs during the journey to facilitate your access to all services on board, and ensure that you know the safety indications. These services do not include custodial care.

If you require assistance on board and did not require assistance during boarding, you must communicate your arrival to the crew.

(*) Assistance is free and is provided by trained Fred. Olsen Express personnel.