75% subsidy benefit for residents

INFO: From June 29th  the 75% subsidy will be applied, for the passengers certifying the residence in the Canary Islands, in the inter-island connections. Click here for more information.

Transport Conditions

FIRST. This ticket is issued to the named traveller. It is non-transferable and its use by a person other than the named traveller holder shall result in penalties provided by the law.

SECOND. The named traveller, and their personal luggage (up to 20kg per person), is entitled to carriage by the company for the journey shown on the ticket. The luggage shall be carried in the sections of the vessel indicated by the company. The company does not accept any responsibility for the carriage of valuable objects. The carriage of objects for illicit trade is prohibited, as per the description of items and/or goods listed as dangerous in the I.M.D.G. Code.

THIRD. The named traveller is protected by Obligatory Travellers Insurance throughout the carriage. The passenger must behave in accordance with safety and police regulations as well as general regulations such as those onboard the ship. The company is not liable for the consequences of passenger carelessness or failure to comply with the indicated regulations.

FOURTH. On board food and beverage items are not included in the price of the ticket.

FIFTH. The carrier undertakes to do everything possible to carry the passenger and luggage with reasonable diligence. The times shown on the schedules and elsewhere are not guaranteed and do not form part of the contract. If necessary, the Company may replace the ship assigned to that journey and/or vary both the schedule and travel dates. In this instance the passenger shall only be entitled to either a refund of the price, or a new reservation for the first or subsequent date or time with seat availability, at the passenger’s choice.

SIXTH. This ticket is valid for one year as from the date of issue unless otherwise stated on the ticket. Should the ticket not be used on the date for which it was booked and on the specific journey for which it was issued, the named traveller may still use this ticket by requesting a new reservation and paying any difference in fares that may occur. The costs of the reservation amendments shall be specified by the carrier and may be up to 25% of the ticket price. If the named traveller decides not to use the ticket before the validity expires after cancelling the reservation, they shall be entitled to a refund of 75% of its price. If the ticket has been issued by a Travel Agency, the refund application must be addressed to this Agency.

SEVENTH. No claims shall be accepted if they are not accompanied by the ticket receipt. Moreover, any claim must be formalized in writing and presented on the ship or in the company’s offices during or at the end of the journey.

EIGHTH. The company is only liable up to the maximum sum per item specified in the maritime regulations in the unlikely event of any damage caused to luggage or vehicles. In the case of luggage carried inside a vehicle, the entire luggage is considered as one item. The operations of vehicle embarkation and disembarkation covered by this ticket are carried out by the owners of the vehicles or their representatives and the carrier is not liable for any damage caused during these operations, except when they result from the negligence of the carrier or its employees.

NINTH. Provided that the system indicates it, it will be necessary to get the boarding pass in the terminals and, to do so, the passenger must arrive at the port well beforehand and before the time limits indicated by the transport company. For all other cases, printing the boarding pass is voluntary, although it is necessary to present the national identity documents or passports that are stated on the tickets in order to board.  In any situation, once the limit time has passed, the transport company will not be liable for the non-acceptance of passenger and/or vehicle boarding.

TENTH. The carriage of both passenger (private) vehicles as well as freight vehicles shall be subject to company regulations, copies of which are available to passengers in the Sea Terminals. The transport of dangerous goods without the carrier’s explicit permission is strictly forbidden.

ELEVENTH. No agent, employee or representative of the carrier shall have authority to alter, modify or renounce any of the provisions laid down in this contract.

TWELFTH. a) Confirmation of departure on an OPEN ticket will not give rise to a refund. b) Tickets issued with promotional prices or on offer will be subject to specific conditions that should be consulted for each offer. c) Savings Packs are based on a specific number of passengers and are therefore indivisible. If a place is not occupied, this will not give rise to a refund and this place may not be used on a future sailing. d) As a general rule, boarding cards are only valid for the journey for which they have been issued and, in the case of not being used, they will be annulled and no refund will be given.

THIRTEENTH. The general conditions of transport may be affected by the condition of the individual tariffs or offers. Make sure that you know the specific conditions regarding the agreed price.

Time Limits. Unless otherwise stated on the ticket, as a general rule the passengers must be ready for boarding and in possession of their corresponding boarding cards a minimum of 20 minutes before the ship’s departure. Vehicles should be on the dock, in possession of the boarding card, and ready to embark 40 minutes before the ship’s departure time. In the event that the aforementioned time limits are not complied with, the passengers and/or their vehicles shall automatically lose their reservation.