Monday to Sunday from 8:00 to 20:00
Do you have doubts for your next trip? Check here the most frequently asked questions from other travelers:
The discount for residents of the Canary Islands remains in force normally, but as of January 1, 2021, based on the new regulations on Allowances for the transport of non-peninsular residents and large families, included in the General Budget for Spain for 2021, the Canary Islands resident discount will be applied at the end of our online purchase process, instead of at the beginning, as was the case up to now.
If you are a passenger entitled to the 75% discount for residents, you can indicate this condition in the final step of our purchase process (STEP 3 - Passenger details), instead of at the beginning, as was the case up to now.
You can buy your ticket on our website, mobile app, call centre, or terminals.
Yes, shopping online is totally safe nowadays. In addition, you can pay through different payment methods, such as credit card or PayPal.
Yes, all* tickets purchased at a conventional fare are valid for one year and the date, time, fare, and route can be modified up to one year after purchase. However, if when changing your ticket the fare also changes, an increase in costs might be applied.
*For special fares or offers, check the specific conditions.
When can I change the tickets purchased at the conventional fare?
If you need to make any modifications, it is not necessary to do so before your scheduled departure date; you have up to one year from the date of purchase to do so.
How can I change them?
You can make any modifications regarding the date, time, fare and/or vehicle data of your ticket through this link on our website.
To modify any other type of data (route, passenger data), you may contact our call centre by sending an email to email@example.com.
In case you need telephone assistance, you can call us at the following numbers: (+34) 902 100 107, (+34) 928 36 37 89 and (+34) 922 29 60 69.
You can change the registration plate of your vehicle on our website, selecting MY RESERVATIONS on our main menú and then CHANGES.
Here you must enter the locator of your trip and at least one other information of your reservation. Once you have completed this information, you will access our modifications page, where on the first page you can modify the date, time or rate of your trip. If you do not wish to modify any of these data, you can click directly on the "next" button and access the data of your vehicle plate to modify it.
For inter-island trips, it depends on the fare, as only the Flexible and Oro fares allow for a full refund of the ticket.
However, bear in mind all our tickets are valid for one year and the date, time, fare, and route can be modified up to one year after purchase.
You can request a refund for the route between the Canary Islands and Huelva, regardless of the fare you purchased.
All* our tickets are valid for one year and the date, time, fare, and route can be modified up to one year after purchase. Therefore, you can change or cancel your ticket even after the initially planned departure date, as long as no more than one year has passed since you made your purchase.
*Except for special fares or offers. See specific conditions.
You can buy a ticket online up to 1.5 hours before the ship's departure.
Follow this link to check our routes and destinations.
We currently offer the following direct connections:
We have also combined routes so you can expand your horizons.
Yes, you can redownload your ticket or boarding pass at this link.
Remember that you do not need to bring a paper version of your ticket. Our zero-paper policy allows you to board with just your personal documentation.
Yes, you can download your invoice at this link.
Yes, you can request phone assistance at any of these numbers: (+34) 902 100 107, (+34) 928 36 37 89 and (+34) 922 29 60 69.
Our purchase process will help determine your vehicle type. If your vehicle has more than 2 wheels, and it is less than 1.90 meters high and 5 meters long, we consider it a 'medium vehicle'. However, if it is over 1.90 meters high or 5 meters long, we consider it a 'large vehicle'.
You can check our fares at this link.
For a more exclusive travel experience, we recommend the 'Priority' and 'Oro' fares, which provide access to our exclusive 'Clase Oro' lounge with preferential attention and refreshments included.
Residents of the Canary Islands can enjoy a 75% discount* on inter-island trips, between the Canary Islands and the rest of the national territory, and on inland trips (inland route of La Gomera).
More information at this link: https://www.fredolsen.es/en/transport-conditions
* Proving fulfilment of the requirements of Royal Decree 1316/2001 and Decree 222/2000.
There are two types of large family discounts:
More information at this link: https://www.fredolsen.es/en/transport-conditions
At present, Canary Islands residents that meet the requirements* who belong to a large family can apply both discounts to their tickets. These subsidies, granted by the Ministry of Development and by the Autonomous Communities and other Public Administrations for regular passenger transport by sea, are compatible and can be accumulated.
Before purchasing a ticket, we recommend non-EU passengers departing to Huelva a prior consultation to National Border Police with regards to the necessary documentation in order to avoid a possible denial when boarding in the random controls that may be carried at the port. The shipping company will not be responsible for any denial of boarding by the National Border Police.
Yes, you can learn more information at this link.
On our website, to book a ticket for children without an ID card, select 'Certificate' and enter 'CER 1111'. If more than one child is travelling, for the second child you must enter: 'CER 2222'. Important: you must go to the counter at least one hour before your trip to show your family register.
Yes, it is not necessary to travel with a vehicle, even if you plan to travel with luggage.
Fred. Olsen Express applies the corresponding fare to vehicles based on vehicle type, data sheet, height and/or length in vehicles intended for passenger transport. The following vehicles are allowed for passenger transport:
If you wish to book a ticket to transport a vehicle without passengers or driver, or to send freight, contact the following 'Freight Customer Service' number at: (+34) 902 510 107 or (+34) 928 987 067.
Yes, we are a pet-friendly company! Find out more about the rules you must follow to be able to travel with your pet here.
Usually, there are no restrictions for travelling with a vehicle as long as the vehicle indicated in the booking corresponds to the vehicle you want to board with.
If you need to modify the data included in the booking (vehicle brand, model, and/or licence plate number), you may do so by email (firstname.lastname@example.org) or by phone.
If you plan to travel with a rental car, select 'RENT' under the 'BRAND' section, and for 'MODEL' enter the data included in the booking confirmation of your Rent a Car.
Yes, we have a Ferry Bus service on some of our routes. You can consult all the information at this link: https://www.fredolsen.es/en/ferry-bus. Important: The availability of this service is limited so it is essential to book it in advance of your trip to guarantee availability.
As of February 8, 2023, the use of masks is not mandatory to travel. However, it is advisable to maintain adequate hand hygiene and protect others with a mask in case of symptoms compatible with COVID.
Yes, all our ships have bar and cafeteria service.
No, our ships are smoke-free spaces and smoking is not allowed during your trip.
In our on-board shops you can find gifts, food and exclusive products, among which we also offer many of our own brand, 'Fred. Olsen The Collection': Modern attractive, dynamic and inspired by our passion... the sea! But wait, there's more: you can exchange your Fred. Olsen Plus Card points for products in our store!
Yes, most of our ships have a kids' area, as well as exclusive children's channels on the televisions and on our digital entertainment service, 'On Board Club'.
Yes, all our ships have free Wi-Fi.
Yes, our ships have televisions that broadcast DTTV programming. You can also access it through our 'On Board Club' digital entertainment system and freely enjoy all the live programmes on your own device.
Our Ferry Bus is available for passengers travelling without a vehicle, allowing them to reach their departure port or destination more comfortably. This is a free service that you can add to your ticket during the purchase process. The routes it currently covers are:
Fred. Olsen Express' Clase Oro is an exclusive lounge for travellers who want to experience preferential treatment and service before and during their trip, making a simple trip a distinguished way to travel. Travellers who wish to access our Clase Oro lounge can do so by purchasing the 'Priority' and Oro fares, which include refreshments.
More information at this link.