If you already have a ticket, you can board directly on foot or by vehicle by showing only your personal ID*, unless we specify at the time of purchase or on your ticket that you need to validate one of your travel documents.

If you need to validate or update your documents (such as proof of residence for the Canary Islands resident discount*), you must go to our customer service office, located in the harbour terminal near your departure port, at least one hour before your departure.

There is no need to check in or print your boarding pass with us. Thanks to this, we reduce the paperwork before your trip and save more than 16 tons of CO2 emissions per year.

* Original documentation must be presented. Photocopies, photos or pictures of documentation are not valid for travel. The address stated on the identity documents is not considered valid as proof of eligibility for the Canary Islands resident discount. Check the specific conditions to benefit from this discount in the "Proof of residence" section of this page. 

• Infants and children up to the age of 11 must always travel accompanied by an adult and must be linked to the same ticket. The adult will be responsible for the child during the trip, as well as for presenting their ID card or the original family record book* (or birth certificate issued by the corresponding Civil Registry), when the child does not have an ID card.

• From 12 years of age, passengers may travel alone, presenting their original documentation: DNI, passport or NIE. Although the DNI is compulsory from the age of 14, if a minor child is travelling alone, it is essential that they have this documentation to prove their identity**.

• To travel with your dog, you will be required to provide your dog's health card and liability insurance (if applicable, depending on your pet's breed).

• If you are travelling with a different species, you must provide an official veterinary certificate stating that it is free of infectious-contagious or parasitic diseases (maximum validity allowed: 7 days from the date of issue).

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Residence must be accredited through the automatic residency accreditation system (SARA database), providing the relevant identity document (DNI/NIE) number when purchasing the ticket and presenting that document at the time of embarkation.

In cases where, for whatever reason, residence cannot be accredited automatically by consulting the SARA database, residency must be accredited by presenting, prior to embarking, a valid certificate of residency issued by the corresponding Town Council for the purposes of Spanish Royal Decree 1316/2001, as well as the additional documentation accrediting entitlement to the resident’s subsidy:

• DNI in the case of Spanish citizens
• Passport or identity card (with photo) and NIE card in the case of EU, EEA or Swiss citizens
• Foreigner Identity Card/residence permit which expressly states that the person is a “relative of a European Union citizen” or that “long-term residency” has been obtained, in the case of third-country nationals (in the event that the document provided does not have a photo, proof of identity must be accredited with the passport/identity card of the country of origin).

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• In order to be eligible for this discount, passengers must prove their status as a large family by means of an official certificate issued by the Autonomous Communities, in accordance with Spanish Royal Decree 1621/2005, of 30 December, Article 12.1, approving the regulations of Spanish Law 40/2003, of 18 November, on the Protection of Large Families, Article 12 a).
• In accordance with the provisions of Spanish Royal Decree 1621/2005, of 30 December, the large family discount is applicable to inter-island routes and between the mainland and the Canary Islands; therefore, it does not apply to the La Gomera coastal route (San Sebastián de La Gomera-Playa Santiago-Valle Gran Rey).
• The applicable discount is 20% of the rate if you are a member of a general-category large family, and 50% if you are a member of a special-category large family.
   

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• For any additional subsidy or commercial discount to be applied, proof of eligibility must be provided prior to boarding.

• The ticket issued will indicate whether you must go to the offices of Fred. Olsen Express, located at the port facilities, to provide or update the necessary documentation, in which case it must be presented well in advance of embarking.

• NOTE: in the case of the Military Subsidy, you must indicate the Military Identification Number (TIM) and present the card on boarding.

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