Fred. Olsen / Suggestions and complaints

Suggestions and complaints

Contact us using the following form if you wish to share a suggestion or incident with the service. We will contact you as soon as possible.

Name*

Surname*

E-mail*

Contact type*

Suggestion

Subject*

Type*

Document*

Comments*

Contact info

Nationality*

Type*

Document*

Address*

Locality*

Postal code*

Province*

Country*

Phone*

Incidence data

Cause* Incidence at point of sale

Boarding and Disembarkation Incidence at ship Incidence at ferry bus Other

Ticket Nº*

Date*

Incidence*

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You can also contact us on the following telephone numbers

922 628 114

928 363 789

On working days, from Monday to Friday, 9:00 to 17:00 hours

Designation	Holder	Duration	Purpose
ASP.NET_SessionId_fosapublicsite	Fred. Olsen Express	Per Session	Cookie that Microsoft.NET uses to remember the session identifier to make requests to the server.
ASPXFORMAUTH	Fred. Olsen Express	Per Session	Cookie used by Microsoft.NET to perform the authentication process (profile validation).
IDTPVTrace_IdentificadorDeLaSesión	Fred. Olsen Express	30 minutes	It is used to retrieve a purchase process not completed at the time of making the payment on the payment gateway and give the possibility of reattempting payment for it.
cookiesDirective_	Fred. Olsen Express	1 year	It is used to indicate that the user has accepted the use of cookies.
.BravoReservas.Session	Fred. Olsen Express	Per session	Used by the purchase process to remember the session identifier necessary to identify itself in requests to the server.
bravoReservasJWT	Fred. Olsen Express	Per session	Used by the purchase process to save essential session parameters for its operation on the server.
BravoReservasPayload	Fred. Olsen Express	Per session	Used by the purchase process to store information about the status of the process.
TPVTraceId	Fred. Olsen Express	30 minutes	It is used to retrieve a purchase process not completed at the time of making the payment on the payment gateway and give the possibility of reattempting payment for it.

Designation	Holder	Duration	Purpose
www.fredolsen.es_CulturaPref	Fred. Olsen Express	100 years	Used to remember the language selected by the user
www.fredolsen.es_cfg	Fred. Olsen Express	Per Session	Used to save user settings during the session: - Remember if the user receives the notice about the "Canarian Resident Discount" and clicks on "Do not show again". - In the Login, remember the authentication mode: if it is by user name, nif or email. - In the My Bookings section, remember the dates from/to and show or not cancelled bookings.
cookieExpired	Fred. Olsen Express	60 days	It is used to remind you that the opinion form "Opinat" has been answered.
foSuggestions	Fred. Olsen Express	1 day	It is used to remember that the user has clicked on ratings of our opinion system (which displays the form Opinat).
foAlertasClose	Fred. Olsen Express	1 day	It is used to remind that the user has hidden the web alerts.
lang	Fred. Olsen Express	10 years	Used by the purchase process to remember the user's language for future access.
opinat	Fred. Olsen Express	60 days	It is used to remind you that the opinion form "Opinat" has been answered.

Designation	Holder	Duration	Purpose
_utma	Google Analytics	Two years from configuration or update	It is used to distinguish users and sessions. The cookie is updated each time data is sent to Google Analytics.
__utmt	Google Analytics	10 minutes	Used to limit the percentage of requests.
__utmt_web1	Google Analytics	10 minutes	Used to limit the percentage of requests.
__utmt_web2	Google Analytics	10 minutes	Used to limit the percentage of requests.
__utmb	Google Analytics	30 minutes from configuration or update	It is used to determine new sessions or visits. The cookie is updated each time data is sent to Google Analytics.
__utmc	Google Analytics	Per Session	Configured to determine if the user was in a new session or visit.
__utmz	Google Analytics	Six months from configuration or update	Stores the source of traffic or the campaign that explains how the user got to the site. The cookie is updated each time data is sent to Google Analytics.
__zlcmid	Zendesk	Two years	Used to identify the device in the chat service.
__cfduid	Zendesk	One year	Used to identify the device in the chat service.

Designation	Holder	Duration	Purpose
Conversion	Google Adwords	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Global Site Tag Fred. Olsen	Bing Ads	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Mobile Purchase Fred Olsen	Bing Ads	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Mobile Purchase Fred Olsen	Bing Ads	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Advertising	Appnexus	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Advertising	Mediamath	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Advertising	Doubleclick	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Analytics	Weborama	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
PageView	Facebook	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Purchase	Facebook	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.

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