Fred. Olsen / Accessibility Statement

Accessibility Statement

Introduction

At Fred. Olsen Express, we are committed to ensuring digital accessibility for everyone. We continuously work to make our website and digital services accessible and usable by all users, regardless of their abilities, age or personal circumstances.

This Accessibility Statement is based on the latest version of the harmonised European standard EN 301 549, the European accessibility standard approved by the European Commission. This standard sets out accessibility requirements for information and communication technology products and services.

This statement applies to www.fredolsen.es, excluding embedded content originating from external domains. However, Fred. Olsen Express and its third-party providers actively work to improve the accessibility of external content included within our digital services, with the aim of delivering the most inclusive user experience possible.

Our aim is to continuously identify, monitor and remove accessibility barriers in order to provide an inclusive and seamless experience for all users.

Beyond regulatory compliance, Fred. Olsen Express strives to exceed legal accessibility requirements. We are committed to achieving the highest accessibility standards, pursuing WCAG AAA conformance where feasible, continuously improving the usability of our digital services, and obtaining certifications that demonstrate our commitment to accessibility excellence.

To achieve this goal, we have implemented a comprehensive Digital Accessibility Service (D.A.S.). This includes specialised training for our teams, accessibility assessment and continuous improvement processes, and proactive measures across our websites and mobile applications, with the ultimate objective of providing a truly inclusive digital experience for all users.

Accessibility Standards and Measures

Fred. Olsen Express follows the EN 301 549 standard to ensure the accessibility of its website and digital services. Some of the measures implemented to improve accessibility include:

(9.1.1.1) A comprehensive review of all meaningful images is being carried out to ensure that appropriate alternative text (alt text) is provided, making visual information accessible to people with visual impairments.

(9.1.3.1) Structural elements such as headings, field groups, lists and tables are being audited to verify that visual relationships are also correctly represented in the underlying code.

(9.1.4.1) Additional visual indicators, such as underlining, icons or explanatory text, are being added so that colour is not the sole means of conveying information.

(9.1.4.3) Automated and manual tools are being used to verify that text-to-background contrast meets the minimum requirements needed to ensure readability.

(9.1.4.4) Checks are being undertaken to ensure that content can be enlarged up to 200% using browser functionality without loss of functionality or information.

(9.2.4.4) Link text is being improved to make it more descriptive and understandable without requiring additional context.

(9.4.1.2) Work is ongoing to enhance the semantic accessibility of all custom components, ensuring that they correctly communicate their role, state and value to assistive technologies.

Preparation of this Provisional Accessibility Statement

This statement was prepared on 18 June 2026.

The statement was prepared on the basis of an automated accessibility assessment against the requirements of EN 301 549, carried out by Everycode S.L. on 17 June 2026.

Everycode S.L. operates an independent inspection unit accredited by ENAC (the Spanish National Accreditation Body) in accordance with ISO/IEC 17020 for the inspection of websites and mobile applications against the EN 301 549 standard.

Last review of this statement: 18 June 2026.

Feedback and Contact Details

We welcome feedback on the accessibility of our website and digital services. If you would like to make a suggestion, report an accessibility issue, or request information about accessibility, please contact us using the details below:

Email: reservas@fredolsen.es
Telephone: 928 290 070

Designation	Holder	Duration	Purpose
ASP.NET_SessionId_fosapublicsite	Fred. Olsen Express	Per Session	Cookie that Microsoft.NET uses to remember the session identifier to make requests to the server.
ASPXFORMAUTH	Fred. Olsen Express	Per Session	Cookie used by Microsoft.NET to perform the authentication process (profile validation).
IDTPVTrace_IdentificadorDeLaSesión	Fred. Olsen Express	30 minutes	It is used to retrieve a purchase process not completed at the time of making the payment on the payment gateway and give the possibility of reattempting payment for it.
cookiesDirective_	Fred. Olsen Express	1 year	It is used to indicate that the user has accepted the use of cookies.
.BravoReservas.Session	Fred. Olsen Express	Per session	Used by the purchase process to remember the session identifier necessary to identify itself in requests to the server.
bravoReservasJWT	Fred. Olsen Express	Per session	Used by the purchase process to save essential session parameters for its operation on the server.
BravoReservasPayload	Fred. Olsen Express	Per session	Used by the purchase process to store information about the status of the process.
TPVTraceId	Fred. Olsen Express	30 minutes	It is used to retrieve a purchase process not completed at the time of making the payment on the payment gateway and give the possibility of reattempting payment for it.

Designation	Holder	Duration	Purpose
www.fredolsen.es_CulturaPref	Fred. Olsen Express	100 years	Used to remember the language selected by the user
www.fredolsen.es_cfg	Fred. Olsen Express	Per Session	Used to save user settings during the session: - Remember if the user receives the notice about the "Canarian Resident Discount" and clicks on "Do not show again". - In the Login, remember the authentication mode: if it is by user name, nif or email. - In the My Bookings section, remember the dates from/to and show or not cancelled bookings.
cookieExpired	Fred. Olsen Express	60 days	It is used to remind you that the opinion form "Opinat" has been answered.
foSuggestions	Fred. Olsen Express	1 day	It is used to remember that the user has clicked on ratings of our opinion system (which displays the form Opinat).
foAlertasClose	Fred. Olsen Express	1 day	It is used to remind that the user has hidden the web alerts.
lang	Fred. Olsen Express	10 years	Used by the purchase process to remember the user's language for future access.
opinat	Fred. Olsen Express	60 days	It is used to remind you that the opinion form "Opinat" has been answered.

Designation	Holder	Duration	Purpose
_utma	Google Analytics	Two years from configuration or update	It is used to distinguish users and sessions. The cookie is updated each time data is sent to Google Analytics.
__utmt	Google Analytics	10 minutes	Used to limit the percentage of requests.
__utmt_web1	Google Analytics	10 minutes	Used to limit the percentage of requests.
__utmt_web2	Google Analytics	10 minutes	Used to limit the percentage of requests.
__utmb	Google Analytics	30 minutes from configuration or update	It is used to determine new sessions or visits. The cookie is updated each time data is sent to Google Analytics.
__utmc	Google Analytics	Per Session	Configured to determine if the user was in a new session or visit.
__utmz	Google Analytics	Six months from configuration or update	Stores the source of traffic or the campaign that explains how the user got to the site. The cookie is updated each time data is sent to Google Analytics.
__zlcmid	Zendesk	Two years	Used to identify the device in the chat service.
__cfduid	Zendesk	One year	Used to identify the device in the chat service.
_clck	Microsoft Clarity	One year	It is used to distinguish users and sessions. The cookie is updated each time data is sent to Microsoft Clarity.
_clsk	Microsoft Clarity	One day	It is used to limit the percentage of requests by creating unique sessions per user.
CLID	Microsoft Clarity	One year	Used to determine new sessions or visits. The cookie is updated every time data is sent to Microsoft Clarity.
ANONCHK	Microsoft Clarity	10 minutes	Used for advertising purposes. Microsoft Clarity sets it to 0 to not send.
MR	Microsoft Clarity	One week	Used to determine if the MUID cookie needs to be updated.
MUID	Microsoft Clarity	One year	Identifies unique web browsers that visit Microsoft sites for analysis and operational purposes.
SM	Microsoft Clarity	Per Session	Used to sync the MUID cookie across Microsoft domains

Designation	Holder	Duration	Purpose
Conversion	Google Adwords	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Global Site Tag Fred. Olsen	Bing Ads	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Mobile Purchase Fred Olsen	Bing Ads	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Mobile Purchase Fred Olsen	Bing Ads	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Advertising	Appnexus	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Advertising	Mediamath	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Advertising	Doubleclick	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Analytics	Weborama	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
PageView	Facebook	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Purchase	Facebook	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.

Keep browsing

Locate my reservation

Quick access

Keep browsing

Accessibility Statement

Introduction

Accessibility Standards and Measures

Preparation of this Provisional Accessibility Statement

Feedback and Contact Details

Buy tickets

Our Routes

Fred.Olsen Experience

About Fred. Olsen

My booking

I am already a customer of Fred.Olsen