You must arrive for embarking well in advance, as indicated in the general transport conditions which you can find on your ticket, and have available the documentation specified in those conditions. Failure to comply with these time limits will result in the passengers and/or their vehicles automatically losing their right to board.

If you are boarding on foot, please note the following:

• When boarding and disembarking, please make use of the stairway or ramps and follow the crew’s instructions at all times.
• Do not block the movement of other passengers and only use the areas marked for pedestrians.
• Pay attention to all parts of the ship and bear in mind that, particularly the external surfaces, may be wet.
• It is advisable to board wearing comfortable footwear and clothing and to move about with caution, taking into account the prevailing sea conditions at all times. 

To board the ship with a vehicle, you must arrive for embarking well in advance, as indicated in the general transport conditions which you can find on your ticket. Failure to comply with these advance arrival times will result in passengers and/or their vehicles automatically losing their right to board.

• It is forbidden to transport dangerous goods without notifying the company and obtaining its prior authorisation before it issues the ticket.
• If the vehicle is travelling as Freight, you must provide our terminal offices with the fact sheet of your vehicle if we do not already have a copy of it.
• You must arrive ahead of time at the vehicle pre-embarking area, as indicated in the general transport conditions which you can find on your ticket.
• Vehicles which are not in good general condition and which pose a danger to the safety of the ship and other vehicles and passengers will not be allowed to embark.
• Vehicles whose load exceeds the dimensions of the vehicle may not embark.
• You must strictly follow the indications on all signs and the instructions of our operators, when boarding and disembarking, and you may only park your vehicle where the staff tell you to do so.
• Drive with caution and take into account the special type of surface and its conditions.
• It is very important for the safety of the ship, the rest of the passengers and yourself, that you only start the vehicle when instructed to do so by our staff, and never earlier. For the same reason, and for the safety of your vehicle and others, it is essential that you ensure that the vehicle is correctly parked with the handbrake firmly applied when you stop it, with a low gear engaged (opposite the direction in which it is parked) and with the steering wheel turned fully to one side.
• Fred. Olsen Express does not recommend the transportation of animals in cars not suitable for this purpose, and declines all liability in this respect.
• Remember that motorbikes and mopeds will also be lashed, meaning that our staff will secure them with lashes to the hooks on the car deck and secure the brakes.
• Access to the car deck is not permitted during voyages on high-speed vessels. You may only return when authorised to do so by the crew, once the speed has been reduced and the ship is approaching port.

In addition to the points mentioned in the previous sections, when boarding the route between Huelva and the Canary Islands, please note the following additional information:

• If travelling by car, access to the port of Huelva opens 4 hours before departure.
• You must pass through the Civil Guard checkpoint before boarding. This checkpoint opens 3 hours before departure and closes 1 hour before departure. For this reason, it is advisable to arrive at the port at least 3 hours in advance to allow sufficient time to pass through the checkpoint.
• Once you have passed through the Civil Guard checkpoint, passengers may proceed to the pre-boarding area.
• Whilst waiting to board, you can access the port terminal (car park area), which has toilets and air conditioning.
• Please note that your journey is subject to restrictions on the transport of seeds, plants, vegetables, tobacco, alcohol and other goods. Further information is available via this link.