Information & ticketsOur hours are from Monday to Sunday from 8:00 a.m. to 8:00 p.m.
Consult all the hygiene safety measures implemented in our fleet
We keep our capacity reduced between 60% - 80% of our capacity of places to guarantee a wide social distance.
We guarantee exhaustive disinfection along with permanent cleaning of high-touch areas
To guarantee social distance also at disembarkation, we have reorganized our operations to do so in a staggered manner.
Our cleaning protocols have been certified and validated by AENOR, and include the following procedures:
Our cleaning procedures have been reinforced on board, garages, port facilities, and offices
Special machinery is used to guarantee further disinfection of our spaces
We offer disinfectant gel at all our access points, cafeterias, and shops for passengers and staff
The availability of seats is reduced to ensure more space between travellers
Our seats are disinfected with certified products
Special signalling has been arranged to ensure that the recommended distance is kept
We offer a safe service through the installation of screens, the use of masks, and the preferential payment by credit card
Preferential treatment is given to people over 65 in our offices, during boarding and while on board
The staff has been trained in specific hygiene and cleaning measures, and in assistance to passengers with symptoms
Hygiene recommendations for passengers and their well-being are constantly issued and disclosed on our TV screens
Any modification can be made for one year at no cost in all our fares. See the conditions here
We are at your disposal for any suggestions aimed at improving our service.
DISCOUNTS FOR RESIDENTS IN THE CANARY ISLANDS.
Residents in the Canary Islands are entitled to a 75% discount when travelling between the Canary Islands and the rest of the territory of Spain, in interisland routes and in the internal maritime line of La Gomera.
This travel discount for Canary Islands residents is established by Decree 196/2017, of 4th August, of amendment of Decree 222/2000, of 4th December, which provides for the subventions regime for Island and interisland maritime transport (http://www.gobiernodecanarias.org/boc/2017/153/001.html.); it is executed through Order of 7th February 2018 (http://www.gobiernodecanarias.org/boc/2018/036/009.html) and is subject to approval of the laws passing The Budget for the State of Spain and for the Region of the Canary Islands every year; it is also regulated in Royal Decree 1340/2007 of 11th October, of amendment of Royal Decree 1316/2001, of 30th November, for transport services between the Canary Islands and the rest of the territory of Spain (https://www.boe.es/buscar/doc.php?id=BOE-A-2007-18085).
In order to benefit from this discount, you must prove that you are a resident in the Canary Islands, in accordance with Royal Decree 1340/2007 of 11th October, of amendment of Royal Decree 1316/2001, of 30th November, for transport services between the Canary Islands and the rest of the territory of Spain (https://www.boe.es/buscar/doc.php?id=BOE-A-2007-18085). As established by Royal Decree-Law 1/2014, article 4.2 (https://www.boe.es/buscar/doc.php?id=BOE-A-2014-747): “residence must be mandatorily verified through the electronic system for verification of residence (SARA), providing the National Id. Document number when purchasing the ticket and exhibiting such document when embarking.”