PLEASE READ THESE TERMS AND CONDITIONS
CAREFULLY, AS THEY MAKE UP THE TERMS OF THE CONTRACT THAT YOU MUST ACCEPT IN
ORDER TO PARTICIPATE IN THE FRED. OLSEN PLUS PROGRAMME.
1) The purpose of
the Fred. Olsen Plus programme is to establish a customer loyalty programme,
offering journeys or other products to these clients in exchange for their
using the services of Fred. Olsen, S.A. or any other company collaborating in
2) The Plus Card
holder, hereinafter the cardholder, agrees to receive all periodic
information from Fred. Olsen, S. A., and authorises his or her personal details
to be registered, as well as movements of points accounts by the programme. Our
[the Law on Personal Data Protection], to carry out the programme's purpose,
and in all marketing and analysis activities that Fred. Olsen, S.A. and the
companies associated with the programme engage in.
(members of the Fred. Olsen Plus card) are those persons who, having correctly
filled out the application to form part of the programme, have accepted the
terms and conditions of participation in the aforementioned programme, which
are sent with the card, on signing the card issued in their name.
4) Fred. Olsen
Plus cards are personal and non-transferable, and shall be issued in the
cardholder's name, with his or her personal number, and they must be signed by
the aforementioned cardholder.
5) The cards are
Fred. Olsen, S. A.'s property, and the cardholder is the receiver and user of
the same, being responsible for its correct use and care. In the event of a
lost or missing card, the cardholder is under obligation to inform Fred. Olsen,
S. A. of this matter immediately.
6) There are
several types of card, all with an expiry date. Once this date has been
reached, they shall not be valid to obtain the programme's benefits.
accumulation of points is personal to the cardholder, and for this reason he or
she must also be the ticket-holder or the direct user of the services that lead
to points. Points are not transmissible, they may not be exchanged for cash or
other, and they are not negotiable under any circumstances.
accumulated through the Plus system do not expire, except where the Fred. Olsen
Plus card has not been used for ONE NATURAL YEAR, either to obtain new points
or to use previously obtained points.
9) The Plus card
expires after 4 years.
10) On purchasing a Fred. Olsen Lines ticket, owners of a Plus card who figure as holders of the
aforementioned ticket shall obtain a number of points that will depend on the
price of the acquired ticket.
11) The value of
points in euros shall be established by Fred. Olsen, S. A., and their value
shall be made available to customers at all times.
12) Tickets for
freight, groups, excursions, transfers and all tickets with an implicit
commercial discount are not included in the Plus points
possibility to obtain points through other services that may join the programme
shall be published at the suitable time.
accumulated through the use of services that entitle points to be obtained may
only be exchanged for the journeys, gifts or services that are published at
each given time on the table that shall be made available to the customers.
15) Points obtained
through a service may only be used as from the first day of the month following
the month in which they were obtained, and in all cases, never before the
service in question has been used.
16) Points from
different cards may not be accumulated to obtain tickets or gifts.
17) Points may be
exchanged for journeys through the Booking Department or at the Fred. Olsen,
S.A. ticket office. Points may be exchanged for gifts in our onboard shops and The
Collection de Agaete and Los Cristianos shops.
18) The beneficiary
of the use of points may be the cardholder or the person or persons appointed
by him or her, but it must always be the cardholder who makes the bookings and
to whom the tickets are given.
INFORMATION FOR THE CARDHOLDER
19) Fred. Olsen,
S. A., shall periodically inform cardholders of their accumulated and/or used
cardholders may also obtain information about their points balance at the Fred.
Olsen, S. A. offices, through internet at www.fredolsen.es or by calling
the relevant telephone information service.
21) If the
information is not correct, the cardholder may place the appropriate claim,
providing all the necessary documentation to do so.
22) Fred. Olsen,
S. A. reserves the right to modify the following at any time and without prior notice:
the points tables existing at a given time, the general terms and conditions or
any other aspect concerning the programme.
participation of companies associated with the programme may be cancelled at
any time, without prior notice.
24) The Fred.
Olsen Plus programme may be cancelled by Fred. Olsen, S. A. with prior notice
of three months, which shall be the deadline for cardholders to obtain and use
25) Fred. Olsen,
S. A.. shall not be responsible under any circumstances for damages that may be
caused due to the programme’s cancellation.
26) The Fred.
Olsen Plus programme shall be cancelled without prior notice nor any
responsibility for Fred. Olsen, S. A. if circumstances beyond their control
arise at any time, or in the event of legal demands that prevent its
27) The cardholder
may terminate his or her participation in the programme by cutting the card in
half and sending it to or handing it in at any Fred. Olsen, S. A. office.
28) These General
Terms and Conditions shall be governed, carried out and comply with Spanish
laws and standards.
29) For any
question that may arise from the interpretation and application of these
General Terms and Conditions, the parties expressly renounce any jurisdiction
that may correspond to them, and expressly subject themselves to the
jurisdiction of the courts and tribunals of Santa Cruz de Tenerife.