You take your privacy very seriously and the Fred. Olsen, S.A. company does too. It is our way of maintaining our clients’ trust, both in the company itself and in its products and services. Our company policy on privacy strictly adheres to the regulations set out in the Spanish Law number 15/1999 regarding the Protection of Personal Information.

Non-Personal information

Generally-speaking you can visit the website via Internet without having to reveal your identity or provide us with any personal details. Our servers retain information regarding dominion names and not the e-mail addresses of those visiting our site. We also store information regarding your visit to our site on an anonymous basis. This information includes the date and duration of your visit, the pages you visited and the website you visited before consulting ours. We also store the name of your Internet supplier, the type of surfer you employ and the country of origin. This information is used only as a means of assessing our site activity, thus allowing us to make improvements and develop new ideas.

Personal details

fredolsen.es may ask you to register and to submit personal details, such as your name, e-mail address and telephone number. This situation arises in certain specific circumstances, for example on making a new reservation, on subscribing to our newsletter service, on buying a ticket on-line or on consulting the points accumulated with our Advantage Card Tarjeta PLUS. These personal details are requested for three major reasons:

• In order to allow you access to specific sections of information or services on our web site.
• In order to help us to personalise the contents or options offered so as to make future visits to our site as efficient as possible.
• In order to allow us to keep you up-to-date with information on special offers, promotions an new services, along with other information which might interest you.

Fred. Olsen, S.A. ("Fred. Olsen") will not submit your name, e-mail address, postal address, telephone number or any other personal details to third parties. Should you not wish to receive further information, either by e-mail or by regular post regarding our services or special offers, simply fill in the appropriate box on the application form.

Registering on-line

When you make a new reservation, whether directly or via an agency, we store the personal information submitted to us in a secure server site. This information is then handled in the same way as all other personal information retained via our web server. Should you not wish to receive further information from our marketing department, please click on the corresponding box.

Cookies

The expression "Cookies" refers to small files which are automatically stored in the hard disk of your computer by your server. The "cookies" on our website do not contain any information which identify you personally, but rather a safe identification code which we use in order to recover your personal details on your return visit to our web site. Your personal details will never be connected to or stored in your computer. Access to this information is made, however, by means of the “cookie” when you return to our website in the aim of offering you a more personalised service.

What information do we store?

The type of personal information kept by our safe server can be divided into two categories. The first is general information such as your name, invoice address, e-mail address, make and model of your vehicle, etc. Under no circumstances do we store information relataive to your credit cards as part of your personal details. The second category contains specific information about your reservation which allows us to personalise our service. Our back-up department makes use of this information on getting in contact with you.

We also store information about how you travel across our website, as well as how you return to it, in order to improve our service and be able to adapt it to suit your personal needs. We hope that the continuous developments made to our website fredolsen.es, will mean improvements in its quality and provide benefits for our users.

We also store specific information submitted on questionnaires, thus enabling us to award prizes and remain in contact with our passengers.

Fred. Olsen reserves the right to make changes in the Company Policy on Privacy should they be necessary. Any such changes will be duly published on our website prior to coming into effect.

Please feel free to contact the webmaster for any questions, comments or problems you might have.

Registering with us presupposes the acceptance of the above-mentioned conditions of use.

Should you wish to have your name and details removed from our database, please make your request via e-mail to our webmaster.